Public offer

Terms

Website - glozzo.store.

Customer - a person or a legal entity represented by his legal representative, who purchases goods on the Website.

User - a person provided his personal data by manual filling online forms on the Website.

Visitor - a person using Website

Seller - GLOZZO Limited Company, Tax ID: 0835565015637, Address: 77/77, Moo 5, Ratsada, Mueang Phuket District, Phuket, Thailand.

Shipping details - personal data of the Customer to make delivery possible, includes: first and last name, contact mobile phone (WhatsApp) in international format, e-mail, shipping address (postal code, country, state, city, street address) and any other information, shipping method.

Order - an application of the Customer for the supply of a particular product or products selected on the Website, which contains the list and quantity of ordered products, prices, costs of additional services.

Parcel - a carbon box containing the products from Order fully prepared to be shipped by the Shipping details provided by Customer.

Shipping agent - a company that picks up the Parcel from Seller's office and performs shipping to Customer using Order information.

Shipping carrier - a company that performs shipping and provide tracking information updates.

Last mile delivery company - a company that transfers the Parcel to Customer on the list mile.

Registration

Visitor must provide their personal data to access the wholesale catalog and to become a User

Seller has right to update and delete any User data fully or partially

User agrees to provide his actual personal data and confirms that provided data is actual.

Seller is not responsible for checking or confirmation of User's data.

Visitor agrees to receive notifications and User related data by e-mail, WhatsApp, SMS and other means after providing any personal data on the Website.

Terms of the Order

Order can be placed in the following ways: by the Customer independently on the Site or accepted by WhatsApp/e-mail.

Customer is responsible for provision of correct Shipping details and Order details, and checking this information.

The Customer is responsible for provision of correct Shipping details and Order details.

Customer must pay the Order total cost within 1 hour after placing an Order using one of the payment methods offered by Seller, Seller has a right to increase the period to make payment

Customer must pay the Order total cost using one of the payment methods offered by Seller.

Order is considered as Paid as Seller receives the e-mail notification of payment processing system (PayPal, Stripe, etc.).

Screenshots, text messages, forwarded e-mails from Customer are not accepted as payment confirmation.

Unpaid order is cancelled by Seller or Customer by his request.

All information materials presented on the Seller's website are for reference only and cannot fully convey reliable information about the properties and characteristics of the goods, including colors, sizes and shapes. If the Customer has any questions regarding the properties and characteristics of the goods, the Customer must contact the Seller before placing the Order.

In case of cancellation of a fully or partially prepaid Order, the cost of the goods can be refunded at the request of the Customer by the Seller using payment method via which the goods were originally prepaid.

In the absence of the desired product at the time of placing the order, a preliminary order is made with the provision of the Customer with approximate delivery times for the goods. The Customer agrees that it is impossible to name the exact date of delivery of the goods in this case.

When received the Order, the Customer must check the appearance and packaging of the Order, the quantity of goods in the Order, completeness.

The Seller guarantees the completion and dispatch of the Order after receipt of payment to the current account within the following terms, not counting the day the Order is confirmed by the Customer and the day the order is transferred to the Delivery Service of the Online Store or the Transport Company
For an Order containing less than 30 items - within 1 working day;
For an Order containing less than 100 items - within 2 working days;
For an Order containing less than 300 items - within 3 working days;
Order containing 500 or more items - within 4 working days.

Shipping

The methods of delivery of goods are indicated on the Seller's website.

Seller is not responsible for quality of service of Shipping Carrier and Last mile delivery company.

Seller is not responsible for any Order delivery issues due to provision of incorrect Shipping details by Customer.

If the Parcel is lost by Shipping agent, Shipping carrier or Last mile delivery company (only if correct Shipping details were provided by Customer) the Seller is obliged to return the payment to the Customer or to agree with the Customer to send a replacement order for the lost one.

A Parcel may be considered lost if the actual delivery time exceeds the scheduled delivery time by 14 days or more.

Customer is responsible in all senses for any Order delivery issues due to provision of incorrect Shipping details by Customer.

In case of delivery issues Customer agreed to liaise with Last mile delivery company to solve the issue.

Customer agreed that he must be available for Last mile delivery company to contact him.

In order to ensure timely delivery, the Customer is responsible for coordinating the delivery with a representative of the Last mile delivery company.

Customer is responsible for paying any customs duties and additional shipping tariffs due to shipping forwarding initiated by the Customer.

To accommodate delivery Seller may change the method of delivery at its discretion.

The Seller is guided by the interests of the Customer and makes efforts to expedite the shipment of the Order.

If technically possible, the Seller provides the Customer with a shipment/cargo tracking number by e-mail and WhatsApp to track the Parcel location.

The cost of delivery of each Order is calculated individually, based on its weight, region and method of delivery, and is indicated when placing the Order.

Goods

The Seller guarantees the quality of the supplied products and compliance with sanitary standards. The seller provides quality control of jewelry. Products must be free of broken locks, lost crystals, abrasions and darkening of the metal and other defects.

The Seller guarantees the conformity of the supplied products and photos of jewelry posted on the Seller's website.

The Seller at his own expense provides reliable packaging of the goods. Each item is placed on the underlay, packed in OPP bag. All items are carefully wrapped in bubble wrap.

Payment, price and cancellation

The price of the goods is indicated on the Website.

The cost of the goods is fixed at the time of placing the Order and does not change during the processing, except for the cases specified in paragraph .

In case of incorrect indication of the price of the Goods ordered by the Customer, the Seller informs the Customer about it as soon as possible in order to confirm the Order at the corrected price or cancel the Order. If it is impossible to contact the Customer, this Order is considered canceled. If the Order has been paid, the Seller returns to the Customer the amount paid for the Order.

Seller has right to cancel unpaid Order anytime without giving a reason.

The Seller has the right to cancel a paid Order with a mandatory refund to the Customer at any time without giving reasons.

In case of order cancellation Seller tries to notify Customer using contact information provided by Customer: via e-mail, via WhatsApp.

Methods of payment for the Order are indicated on the website.

Seller has right to change goods price on the Webiste anytime at his own discretion.

Return & refund policy

Customer has right to return products good quality goods within 7 days since the actual Parcel delivery date.

If Customer has not notified Seller about the return of good quality goods within 7 days since the actual Parcel delivery date, the goods are considered fully accepted by Customer, and any returns of good quality goods are not accepted since then.

In case of goods contain visible defects or damages Customer has right to request a refund within 7 days since actual Parcel delivery date by providing defects evidence (photo or video) via e-mail or WhatsApp, Seller has right to accept the claim and provide a refund without mandatory return of damaged products.

If Customer has not provided to Seller defects evidence within 7 days since actual Parcel delivery date via e-mail or WhatsApp, the Order is considered accepted by Customer, complaints about visible defects are not accepted anymore by Seller since then.

Customer has right for refund due to initially invisible defects within 170 days since payment date. Initially invisible defects are: loose inserts, non-recoverable disconnections of connecting elements, non-cleanable oxidation of metal, provided that the rules for using the products are observed.

In case of partial or full return of goods Customer pays for delivery, Customer is responsible for specifying the correct Seller address, Customer is responsible for goods delivery to Seller's city, Seller is responsible for acceptance of returned goods.

In case of Parcel misdelivery due to the following reasons Seller does not provide any compensation or refund, but Seller has right to refund Customer's payment minus all shipping charges and Seller costs for serving the Order only in case the Parcel was returned to Seller:
- incorrect Shipping details provided by Customer;
- Customer was unavailable when attempts were made to contact by Last mile delivery company representatives or by Seller;
- Customer refuse to pay taxes, fees or other governmental or shipping fees or any other payments;
- Customer refuse to receive the Parcel;
- Customer asked to cancel the Order after it was packed by Seller;
- Customer refused or cancel the Order after it picked up by Shipping agent in the Seller's office;

Seller provides a full refund in case of Parcel loss through no fault of the Customer and correctly provided by Customer Shipping details and Customer availability for delivery.

Filling out forms on the Site

The Customer agrees that any personal data of the Customer when using the site glozzo.store will be stored in the information system of the Seller and will be processed solely for the purpose of ensuring the execution of this Offer

The Seller is not responsible for the accuracy and correctness of the information provided by the Customer.

The Customer undertakes not to disclose to third parties the password obtained as a result of registration on the site glozzo.store. If the Customer suspects the security of his login and password or the possibility of their unauthorized use by third parties, the Customer undertakes to immediately notify the Seller about this.

Intellectual Property

All textual information and graphic images on the Site are the property of the Seller and/or its counterparties.

Copyright compliance is Seller's priority. Seller offers only original jewelry collections under the Glozzo brand. We strictly recommend our clients to avoid the use of another person’s or company’s trademark (or a highly similar trademark) without permission from the trademark owner.

Seller sells only ready-made jewelry from our catalog, in a standardized packaging. All the jewelry refers to a brand Glozzo. But the jewelry and packaging does not contain any brand. Seller allows Clients to sell Glozzo jewelry under their own trademark without any restrictions. Client is not allowed to use Glozzo trademark.

Warranties and Liability

The Seller is not responsible for damage caused to the Customer due to improper use of the Goods ordered on the Website.

The Seller has the right to assign or in any other way transfer his rights and obligations arising from his relationship with the Customer to third parties.

The Seller is not responsible for profits and losses received by the Customer in the course of business activities in the sale of the goods of the Order. The Seller is not responsible for the claims of the Customer's buyers in the course of business activities.

Privacy and protection of personal information

By providing his personal data on the site, the Customer agrees to their processing by the Seller, including for the purpose of promoting goods and services by the Seller. If the Customer does not want his personal data to be processed and stored, then he must contact the Seller's Customer Service in one of the following ways: by e-mail office@glozzo.store, by WhatsApp. In this case, all information received from the Customer is deleted from the information system of the Seller, and the Customer will not be able to place Orders on the site.

The Seller has the right to send informational messages to the Customer regarding the purchased goods, as well as recommendations for future purchases. If the Customer does not want to receive mailings from the Seller, he must follow the appropriate link inside the message.

By providing his personal data, the Customer allows the Seller to send messages, including using software and hardware, including in bulk, by e-mail using the personal data provided by the Customer. The Customer guarantees the Seller the accuracy of the specified personal data. The Customer guarantees the accuracy of the specified personal data.

The Customer guarantees that personal data provided to the Seller is not personal data of third parties who have not given their consent to provide their personal data to the Seller.

The Seller undertakes not to disclose the information received from the Customer. It is not considered a violation that the Seller provides information to agents and third parties acting on the basis of an agreement with the Seller in order to fulfill obligations to the Customer.

The Seller has the right to use "cookies" technology. "Cookies" do not contain confidential information and are not transferred to third parties.

The Seller is not responsible for the information provided by the Customer on the website in a public form.

The Seller has the right to collect data about the behavior of the Customer on the Seller's website for analytical purposes.

Other terms

The relations between the Customer and the Seller shall be governed by the law of Thailand.

n case of questions and claims from the Customer, he must contact the Seller's customer service by phone or through the feedback form on the website. All disputes that arise, the parties will try to resolve through negotiations, if an agreement is not reached, the dispute will be referred to the judicial authority in accordance with the current legislation of Thailand.

Last edition: 07/01/2023